Privacy & Security

Total Hockey values our customers and respects your privacy. We collect information about you in our stores and through our websites in an effort to improve your shopping experience or communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.

This policy describes the personal information we collect about you, why we collect it and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

What kind of information does Total Hockey collect?

We collect information, such as name, e-mail, postal addresses, phone and credit card numbers from you when you place an order online or by phone, create and save an account with us online or participate in a contest, sweepstakes, promotion or survey.

How does Total Hockey use my information?

We may use your personal information in the following ways:

To process and fulfill your order, including to send you e-mails to confirm your order status and shipment
To communicate with you and to send you information by e-mail, postal mail, telephone, text message or other means about our products, services, contests and promotions, unless you have directed us not to contact you with promotional communications
To administer and fulfill our contests and other promotions
To help us learn more about your shopping preferences
To help us address problems with and improve our site design, products and services
To enhance your shopping experience
To analyze trends and statistics
To protect the security or integrity of our websites and our business
To contact you if necessary

You always have the choice not to receive marketing information. For instructions on opting out, please see the section entitled "How do I make choices about receiving promotional communications?" below.

Does Total Hockey share my information?

Total Hockey makes every effort to protect our customers’ privacy. We do not share customer information with any third party marketing companies, affiliate vendors or communication networks. While extremely infrequent, there are a few cases where customer information may be shared with non-marketing related third parties, as described below:

In the unlikely event of a sale or merger of Total Hockey, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

We reserve the right to disclose information about you as permitted or required by law, in response to legal process and law enforcement requests, and as we believe necessary to protect the property, interests and rights of Total Hockey and others.

How do I access or change my information?

You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information, simply sign in to your account using your e-mail address and password, and you will be able to edit your personal information in your account profile.

You can also ask us to update your personal information by contacting us as described in the section entitled "How do I contact you?" below. Please note that any request to update your personal information may take up to 10 days for your e-mail request and 6-8 weeks for your postal mail request.

How do I make choices about receiving promotional communications?

Total Hockey, Inc. wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by contacting our customer service as described in the section entitled "How do I contact you?" below.

Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from Total Hockey. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Total Hockey.

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites, when you enter a sweepstakes or contest or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by e-mail. We may also need to contact you via telephone, e-mail or postal mail with questions or information regarding your order.

How does Total Hockey protect kids' privacy?

Total Hockey is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children.

How does Total Hockey use cookies?

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders and monitor and maintain information about your use of our websites.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.

How does Total Hockey use pixel tags?

We use "pixel tags" (also called "web beacons" or "clear gifs"), which are tiny graphic images, on our website and in some emails. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our websites and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our sites may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an e-mail message from us.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising and for other internal business purposes.

How do I know my personal information is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual and managerial safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed in the section entitled "How do I contact you?" below. Customer Service representatives are available 24 hours a day, seven days a week and will be happy to assist you.

What is "phishing"?

"Phishing" is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.

What about links to other websites?

For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.