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| About Total Hockey |
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Total Hockey is a privately held hockey equipment retailer that is dedicated to providing the latest in hockey equipment, superior quality merchandise and excellent customer service. Founded in 1998, Total Hockey has embarked on a broad-scale expansion in specialty hockey operations and now has seven retail stores in the greater St. Louis and Chicago areas, as well as an e-commerce facility at totalhockey.net. For more information, call toll-free at 866.929.6699.
As The Exclusive Ice Hockey Equipment Retailer of USA Hockey, Total Hockey works to provide the best equipment at the best prices. This partnership is also in an effort to help grow the game of hockey and expose and involve the youth of America to this great game.
A few words that describe Total Hockey: Modern, high quality, integrity, reliability, commitment, customer service.
We have owned and operated a successful hockey equipment retail business for decades. You don’t get there if you don’t deliver. You don’t last if you don’t care. Our website is an extension of our stores and our history of customer service.
This is not a website which is populated with closeout merchandise nobody else wanted to buy. Everything we carry in our stores, we have on our website. All of our merchandise is the latest top-of-the-line hockey equipment. You may see a handful of things from a prior season, but these will be duly marked and discounted.
Total Hockey appreciates your business. If you have and questions or concerns, let us know. Send us an e-mail at info@totalhockey.net or call us toll-free at 866.929.6699.
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| Contact Us |
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| Via e-mail: |
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info@totalhockey.net |
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| Via phone: |
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636-486-4783 or 1-866-929-6699 (toll-free) |
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| Via fax: |
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636-397-5145 |
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| Via mail: |
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Total Hockey
ATTN: Web Services
5833 Suemandy Drive
St. Peters, MO 63376 |
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| Return Policy |
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If you are not completely satisfied with an item you receive, return
it to us. No need to call or email. Just fill out the form in your
package you received and mail the item(s) back to us. It’s that simple.
If you do not have a return form please use the link below to view a
printable version. A return form must be sent with all returned items to
avoid delays in processing.
http://www.totalhockey.us/uploads/returnrma.pdf
All returns must meet these requirements:
• The merchandise must be
unused and in its original, undamaged packaging within 30 days of
purchase. For example, sharpened ice skates, worn gloves, taped sticks
are strictly prohibited from being returned.
• Do not use the original
manufacturer's packaging (i.e. skate box) as the sole return shipping
box. Any package returned with shipping labels attached to it will be
denied.
• Custom ordered merchandise is
NOT returnable or exchangeable
under any circumstance.
• Please allow 3-5 business days for processing.
PLEASE DO NOT SEND DEFECTIVE OR BROKEN STICKS BACK TO TOTAL HOCKEY. All
stick warranties go directly through the manufacturer. Please contact
the manufacturer below to complete your stick warranty:
CCM/REEBOK 1-800-451-4600
EASTON 1-800-940-6445
MISSION
1-800-583-6087
WARRIOR
1-800-968-7845
NIKE/BAUER
1-800-362-3146
SHER-WOOD
1-877-767-5030
TPS
1-800-265-0525
VAUGHN 1-888-828-4461 |
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| Breakaway Program |
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Looking for a way to make buying hockey equipment pay you
back? Total Hockey has developed the Breakaway Program for you. We want
to make it easier and more profitable for you to come to us for all your hockey
needs. Here is how it works:
All you have to do to get started is visit a Total Hockey retail location
near you or simply add the Breakaway
Membership in your shopping cart--we'll take it from there. When you checkout,
your discount (see below) will be applied and you will immediately begin
receiving the benefits of membership.
Try our Breakaway Calculator to see just how much you'll save!
There are three different membership levels you can choose:
Silver Breakaway
- 300 Breakaway Points just for registering
- Points accumulate with every purchase
- Breakaway Bonus points on selected items
- Every 300 Breakaway Points earns a $10 Gift Reward
- Exclusive member-only deals,
sweepstakes and memorabilia offers
- Silver Breakaway membership--$9.99
Gold Breakaway
- 10% discount on the initial purchase that includes a
new Gold Breakaway membership*
- 900 Breakaway Points just for registering
- Points accumulate with every purchase
- Breakaway Bonus points on selected items
- Every 300 Breakaway Points earns a $10 Gift Reward
- Exclusive member-only deals,
sweepstakes and memorabilia offers
- Gold Breakaway membership--$19.99
Platinum Breakaway
- 10% discount on the initial purchase that includes a new
Platinum Breakaway membership*
- 1,800 Breakaway Points just for registering
- Points accumulate for every purchase
- Breakaway Bonus points on selected items
- Every 300 Breakaway Points earns $10 Gift Reward
- Access to private store sale
events
- FREE return/exchange shipping
(limited to one return/exchange per order)
- Platinum Breakaway membership--$39.99
*Please note that due to some manufacturer's pricing policies, some items may not be eligible for the 10% discount off the initial Breakaway Rewards purchase. We apologize for any inconvenience, but we are required to abide by MAP pricing regulations.
Want to see how you are doing? Just click on the "My Account" tab.
We give you a summary of how many points you've earned this month, how many points this year, and how far you have to go to your next reward. Remember--all these translate into Gift Rewards you can use for anything you like.
Make sure you get your free Gift Rewards. We administer the Breakaway Program through an e-mail
notification process. You may at any
time log into your account and use your rewards online or print you rewards
to redeem in store. However in order
to receive all communications verify that your account is set up to receive e-mails
from Total Hockey. Also, be certain to check your spam filters to allow e-mail
from Total Hockey.
Don't know which level to choose? Don't worry. We make it easy to upgrade your membership. Just call
our customer service desk toll-free at 1-866-929-6699 and tell them you wish
to upgrade. Basically, a membership upgrade will give you the difference in
benefits between your current membership level and your new membership level
starting with your upgrade order. For example, if you upgrade from Silver to
Platinum the upgrade will get you a 10% discount on the upgrade order, an
additional 1500 Breakaway Points, and all the other benefits of Platinum
Membership.
For more information and details on the Breakaway Program:
Program Rules
Frequently Asked Questions
PROVISIONS AND QUALIFICATIONS: 1. A few items may be excluded from the Breakaway Program and will not accumulate points or have discounts applied, e.g., the purchase of gift cards, shipping and handling, and other services. 2. All Gift Rewards issued in the Breakaway Program will be electronic. Notifications will be sent to the e-mail address of the account of the Breakaway Member. You may view or print your rewards at anytime by logging into your account 3. Gift Rewards issued through the Breakaway program may be used on any subsequent purchase within ninety (90) days of the date of issue. Only one Gift Card or Reward may be applied to any given order. 4. For the purposes of Breakaway Rewards, Breakaway Points are credited to your account when the order is shipped in its entirety and are applicable for purchases only at Total Hockey retail stores and online at www.totalhockey.net. Any custom orders that are charged prior to shipping and any backorders or partial backorders receive Breakaway Points when the entire order is shipped. 5. Breakaway Memberships may not be returned for credit. 6. Any merchandise returns will have a commensurate reduction in earned Breakaway Points based on the value of the returned merchandise. 7. Discounts do not apply towards the price of membership, shipping or handling. 8. Application of discounts for the order on which the Breakaway Membership is purchased is limited to the first $2000 of that initial order. 9. Breakaway Memberships will strictly be limited to one membership per account and one membership per household. |
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| E-mail Ads and Offers |
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Periodically, we send information or discounts to our customers via e-mail or to the general public via print advertising. Our goal is not to pester you with useless solicitations. Total Hockey tries to make the information and coupons relevant and valuable to our readers. Sometimes the information is about exciting new products that have arrived in our stores. Sometimes it is an effort to expose our customers to opportunities that may have gone unnoticed in the vast landscape of products and prices. To receive these valuable coupons and information related to hockey, make sure your account settings are properly marked to allow receipt of e-mail from Total Hockey. Also check your spam filters to insure Total Hockey is a permitted sender.
Offers
Frequently, Total Hockey will send offers to those who choose to participate, giving recipients special incentives on particular items, categories or orders. If you receive one of these offers and you have no interest, just trash the e-mail and await your next savings opportunity. If you want to use a discount you have seen or that you received via e-mail, the process is simple: 1) Go through the order process just as you would have without the discount. 2) At checkout, enter the discount code. Make sure it is entered precisely (though dashes do not matter). 3) Assuming it is a valid offer, the discount will be deducted from your total order. If you wish to remove the discount (for example, to save it for another order), you may. If you wish to proceed, just click "Proceed to Checkout." That's it. Clean and simple.
Breakaway Program
All the benefits of the Breakaway Program are administered through our e-mail system. To maximize your return on participation in the Breakaway Program make sure your account settings are properly marked to allow receipt of e-mail from Total Hockey. Also be sure that your spam filters are properly set up to allow these informational e-mails from Total Hockey. |
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| Hockey Heroes |
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As part of our commitment to grow the game, Total Hockey has recently launched Hockey Heroes, a charitable program dedicated to providing the opportunity to play hockey to those who otherwise might not have the means. In addition to fundraising activities, Hockey Heroes implements initiatives to further develop the game of hockey by educating players on proper techniques, correct equipment fitting and usage, as well as safety strategies.
In conjunction with USA Hockey, Total Hockey will utilize Hockey Heroes to sponsor a variety of charitable hockey organizations in the upcoming years. The USA Hockey Foundation was selected as the premier organization to kick off Hockey Heroes’ fundraising efforts. Select to donate $1 at checkout and Total Hockey will match your contribution. It's that simple. Help make hockey possible for everyone and stay tuned for future Hockey Heroes endeavors!
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| Customer Ratings |
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Total Hockey has developed a system for giving you feedback on how our customers rate the hockey equipment we sell. We have gathered a significant amount of reaction about our hockey equipment from customers (both in stores and through the web site) and want to be sure we share it with you. The Customer Ratings you see are a compilation of ratings from customers. In most cases, these Customer Ratings are based on dozens, even hundreds, of customer product evaluations. We don't sugar coat it and we do not post a rating until at least five customers have provided input. Please keep in mind that we cannot and do not control how a customer rates a product (e.g., a customer may take into account that one skate is twice the price of another and, thus, have higher expectations)
If you want to provide your feedback on particular items, simply tell us your opinion in an email to productrating@totalhockey.net. Tell us how many stars you would give it and why, where five stars represents the best possible opinion about a product and one star represents the worst possible opinion about a product. We ask that you will take into account the product's performance, purpose and price. Focus on the product. Remember, this is not intended to be a rating of Total Hockey's services, though we are happy to hear from you about that also. |
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| Searches |
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Total Hockey aims to get you the exact merchandise you want and need. Instead of forcing you to wead your way through a site that looks like a flea market, we give you easy ways to find just the right products.
There are two forms of the search process. The BASIC SEARCH is available from the home page. The idea is to sort through all the merchandise we carry by classification, manufacturer, item name or item description. It works like this:
We use an "AND" search algorithm. This means only products matching ALL the words you enter will be displayed. Searches are not case sensitive.
Example: Searching for Skates will find "skates" and "SKATES". You may enter part of a word.
Examples: Searching for the word "stick" will find "sticks". Searching for the word shin will find "shinguards" and "Washington". The search looks for the word(s) in each item's name, description, manufacturer name and category name.
Don't be afraid to start at a very general level. The results from the basic search will be displayed in list of products that can include 50 or even 150 items. However, at the top of those search results you will have access to a grey box that allows you to narrow these search results in any way you see fit. You can pick a single manufacturer or category. You can sequence them by price (either direction). You can show more than 10 items per page. Practically any way you want to further manage your search, you can.
The ADVANCED SEARCH is designed to give you much more sophistication in your search process. It works like this:
Click on "Advanced Search" just under the search box on the front page. You will go to a special advanced search page. There you simply fill in the criteria that are important to you.
Example: Suppose you want to find all junior skates under $100. Just fill in the words junior skate in the box "Contains ALL these words" and $100 in the box "Less than", then click "GO". You will see all the junior skates we have under $100.
You can use the same kind of approach for size searches, color searches, pattern searches (e.g., Sakic), etc. You can narrow your search to the "Clearance" section or to "sale" items.
Example: Suppose you want to find all sale inline pants that have blue in them except Black Biscuit. Just fill in the words inline pants in the box "Contains ALL these words", fill in the words black biscuit in the box "Must not contain these words", fill in the word blue in the size/color box, check the "search only sale items", and then click "GO". You will see all the sale inline pants containing blue except Black Biscuit.
Make sure when you start another advanced search you reset the parameters. To exit the advanced search simply click on "Basic Search" and you will return to the home page. |
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| Hockey Equipment Selection |
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Hockey Equipment
At Total Hockey we have it all: ice skates, roller hockey skates, sticks, gloves, helmets, pants, shoulder pads, shinguards, elbow pads, jerseys, socks, hockey accessories...you name it....If hockey equipment is what you are looking for, hockey equipment is what you'll find. Some dealers have a narrow selection of hockey equipment, specializing in hockey equipment that easy to sell or easy to service. Their hockey equipment selections can be narrow and dated. Our hockey equipment is the newest and best to be found in the market place. If you can't find hockey equipment here that you want, you don't know what kind of hockey equipment you're looking for. If, by some chance, you don't see a particular piece of hockey equipment you want on the site, then call us--we can probably get that hockey equipment for you.
Ice Skates
Total Hockey carries all major brands of ice skates in a wide range of sizes. Senior ice skates, junior ice skates, and youth ice skates. Name the size ice skate you want, we probably have it. We carry Bauer ice skates, Vapor ice skates, Nike ice skate, CCM ice skates, Vector ice skates, Mission ice skates, Easton ice skates, and more. Of course, we also have a huge selection of ice skate accessories including replacement ice skate holders and ice skate runners and ice skate laces in many lengths, colors, and finishes. To top it off, we're the best in the business at sharpening ice skates--just order it when you order your skates.
Inline Skates
Total Hockey carries all major brands of inline skates in a wide range of sizes. Senior inline skates, junior inline skates, and even some youth inline skates. Name the size inline skate you want, we probably have it. We carry Bauer roller hockey skates, Mission roller hockey skates, Tour roller hockey skates, Nike roller hockey skates and more. Of course, we also have a huge selection of roller hockey skate accessories including replacement inline wheels and inline chassis and inline skate laces in many lengths, colors, and finishes.
Hockey Sticks,Shafts,Replacement Blades
Total Hockey carries all major brands of sticks, shafts, and replacement blades in a dizzying number of patterns and flexes. Senior sticks, shafts, and replacement blades; intermediate sticks, shafts, and replacement blades; and junior sticks, shafts, and replacement blades. If you can't find the stick, shaft, or replacement blade here, give us a call and we'll get it for you. We carry Bauer sticks, shafts, and replacement blades; CCM sticks, shafts, and replacement blades; Easton sticks, shafts, and replacement blades; Jofa sticks, shafts, and replacement blades; Koho sticks, shafts, and replacement blades; Mission sticks, shafts, and replacement blades; Sherwood sticks, shafts, and replacement blades; and more. Of course, we also have a huge selection of stick, shaft, and replacement blade accessories including tape, stick wax, glue, etc.
Hockey Gloves
Total Hockey carries all major brands of hockey gloves in hundreds of size and color combinations. Senior hockey gloves, junior hockey gloves, and youth hockey gloves. We carry Bauer hockey gloves, CCM hockey gloves, Eagle hockey gloves, Easton hockey gloves, Itech hockey gloves, Mission hockey gloves, Muskoka hockey gloves, Sande hockey gloves, TPS hockey gloves, and more. Need matching hockey gloves for your team?--we'll get them for you. |
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| Checking Order Status |
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We give you all the tools you need to manage your hockey purchases.
You can always check your order status on-line by going to My Account and clicking on "View Order."
In addition, you will receive a series of e-mails after your order has been placed. The first e-mail will indicate that your order has been received. This assures you that we are aware you have placed an order and that the order is in the processing queue. The second e-mail will indicate that your order has been processed. This tells you that we have matched up merchandise with your order or, in the unusual case that there is going to be a delay because we are awaiting merchandise from the manufacturer, that the merchandise is backordered and when we anticipate availability to ship. Finally, you will receive a third e-mail confirming that your order has been shipped. This e-mail will contain a link that will take you directly to the carrier's website for the purpose of tracking your shipment.
More importantly, you can see your entire order history in your "My Account" section. Need a new copy of a receipt you misplaced so you can return a warrantied stick? No problem--you can print one from your account history. Can't remember what stick or skate size you bought for your cousin last year? No problem--that will be in the "My Account" section too. |
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| When Merchandise is Sent |
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Generally speaking, Total Hockey has merchandise on our site that is stocked in our stores.
However, it is always possible that the pattern, color or size of merchandise you select is not available at a given time. We will let you know the status of the order in the e-mail confirmations if it falls into this category.
Most orders will be shipped complete within 24 hours, frequently on the same business day the order was placed. Don't forget, though, that carriers do not ordinarily pick up or deliver on Saturday or Sunday.
You will note that certain items indicate they will be shipped in time frames longer than 48 hours.
This is only in cases when inventory for an item is uncertain enough that Total Hockey cannot be confident of filling orders within 48 hours or where we have agreements with manufacturers to stock this item.
Most importantly, we will let you know exactly what is going on via e-mail.
Unlike many other equipment retailers who are incapable of keeping you informed about the status of your order, Total Hockey relies on a sophisticated system of e-mail correspondence to keep you continually updated.
We will tell you when the order is processed, when it is shipped, let you track your order, revisit your order, and so on.
Closeout Status
Depending on the time of year, many items could be designated "Closeouts". It is important you understand what this means: we are eliminating an item from our lineup--we don't try to cover up our intentions. In most cases, it is the manufacturer that has discontinued distributing this item. The implication of the second makes it very difficult and sometimes even impossible to (re)order that item, even if we would like to keep it on our shelves. We use the word "Closeout" to give you fair warning of potential stock problems. We cannot insure availability. With a non-closeout item, we know a potential out-of-stock situation is temporary and we can ultimately fill your order. With "Closeouts," we cannot. "Closeouts" ultimately come down to very small quantities, and no inventory system, no matter how robust, is up to the task of managing these small, quickly changing inventories. |
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| Shipping and Handling |
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When you place your order at Total Hockey we will give you exact shipping and handling charges based on the method of delivery you select. We don't estimate. We don't average. We don't round up. Shipping rates for equipment are based on weight and size specific to your order.
These charges reflect the cost to us of getting your equipment to you.
Shipping and delivery time estimates appear on our site. You will receive a shipping tracking number in your confirmation e-mail. Please note that this tracking number will not be functional until the package is picked up or delivered to the carrier, usually in the evening after your order was shipped.
You will also be able to check the status of your orders by logging in and clicking on My Account area of the Total Hockey website.
Shipping costs for orders from Total Hockey depend upon the method you choose for delivery.
We will always try to group items for shipping. However, if we have to break up a shipment because of unexpected or unreasonable delays in the availability of certain items of your order, we won’t charge you any additional shipping costs — it’s on us. The total amount of shipping charges for the entire shipment will be charged on the first shipment and the balance will be sent with no additional shipping charge.
Free Shipping
We are offering FREE SHIPPING on orders with a base total exceeding $99.
This will automatically be calculated when you complete your order with Total Hockey.
Please keep in mind that this only applies to normal ground delivery within the continental, domestic U.S. and only to merchandise that does not exceed certain size and weight limitations. Orders that exceed the carrier's size or weight limitations will have the carrier's surcharges related to the excess size or weight passed through to the customer. In addition, a $3.95 handling charge will still be applied to every order placed.
Total Hockey reserves the right to alter or withdraw this offer at any time for any reason.
Items Requiring Special Handling
Carriers frequently charge a surcharge for oversized or extremely heavy equipment. These additional costs will be reflected in the shipping costs total you see when you place your order.
Where is My Order?
Wondering about an order you've already placed?
Visit your order summary in My Account.
A Note about Delivery Estimates
There are a variety of delivery options that you may select.
Please note that the times stated in the delivery description (e.g., “Next Day Air”) only describe the time the carrier indicates it will take to get to you once the carrier has picked up the order. “Next Day Air” does not necessarily mean you will get your equipment the day after you place your order. Total Hockey reserves the right to change the shipping method if that means the delivery of the merchandise will take place at or before the time delivery would have occurred under the option you chose. For example, if normal ground delivery would get your merchandise to you in two days and you ordered "Three Day Select" we reserve the right to employ normal ground shipping.
You must be sure to allow appropriate time for processing and handling of your order. Keep in mind that shipments leave our location for the carrier at approximately 4:00PM Central Time.
Total Hockey makes every effort to pack and ship as quickly as possible. Remember that there is no weekend carrier origination and only Next Day Air shipments allow the option of Saturday delivery. Saturday deliveries should be arranged via phone.
You can always see all available shipment details by visiting your order summary in My Account.
Please note: you will receive Total Hockey's shipping confirmation e-mail with the carrier tracking number before the number is operational. Your tracking number will not work until the order has been picked up and logged into the carrier's computer system.
Below is an estimate from UPS on GROUND delivery times from St. Louis, Missouri:
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| Pricing Policy |
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At Total Hockey, we guarantee satisfaction.
We do everything we can to ensure that you will have a good experience when shopping with us.
Our site is uncluttered and easy to navigate.
We keep you continually informed about the orders you place with us.
We ship promptly and carefully.
If you are not satisfied with your entire experience, let us know and we will do everything we can to make it right.
You may have noticed how many equipment retailers “guarantee the lowest prices on the web.”
Did you ever ask yourself how everyone can guarantee the lowest prices?
The answer is, they can’t — this is just a ruse to try to get a "last bid" in to buy your business. These “guarantees” are at best marketing fluff and at worst outright deceptions. Some make this claim because they have old equipment on hand that they are desperate to get rid of. Some do it because they don’t have much equipment on hand so they can’t fill orders anyway. Some just do it because they think they can talk you into buying something you don't really want. Some have so many conditions and qualifications that the guarantee is meaningless. We will stack our prices up against any other company in this business. We'd just rather show it than shout it.
We admit we occasionally make mistakes. With the thousands of items, colors, and sizes that we have to manage, it is impossible to be perfect all the time. We reserve the right to refuse to fill an order if, as a result of a system or human error, our descriptions, images or prices are wrong. Remember: if something sounds too good to be true, it probably is. If you see something on the site that doesn't make sense, send us an e-mail or give us a call. We will explain it or, if it is wrong, correct it.
Be aware that prices may move up or down to reflect changes in demand or changes in supply, changes in costs, or changes in the competitive environment.
It is possible that the price of an item when you order it will be different the next time you visit the site.
If you order something from us and subsequently see a different price on our site, be assured we will fill your order at the lower price that was displayed on the site when you placed your order or the price at the time of processing your order.
Once your order has been processed, subsequent price changes (up or down) will not impact your order.
Discounts
Several manufacturers' pricing policies require that we do not sell certain
items below a "Minimum Advertised Price" (MAP). They force us to exclude their products from some offers claiming that a generic, non-product specific discount is a violation of the their pricing policy. We will continue to provide the highest quality products at the most competitive price, while we comply with
manufacturer's limitations. If an excluded discount is added at the time of checkout, a note will state that the discount does not apply because of these pricing constraints. If you have further discount questions or concerns, please do not hesitate to call our friendly customer service staff toll-free at 866.929.6699.
Call For Price
Some manufacturers require that we list certain items as "Call for Price." While we think this is an unnecessary obstacle for our customers, we have no choice but to comply. We encourage you to shop, but we urge that you strongly consider the value of our commitment to your satisfaction--there are no substitutes. |
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| International Orders |
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Some manufacturer policies, like Nike Bauer, CCM, Reebok and Easton, do not allow us to ship outside of the U.S. Otherwise, we can ship practically anywhere you want. The catch is: shipments to destinations outside the U.S. or Canada take a little more work. If you want us to ship to destinations outside the U.S. or Canada, just call us toll-free at 866.929.6699 and we will set everything up for you. To simplify matters, in advance of calling, please send us an e-mail at info@totalhockey.net indicating the following information: 1) name, 2) billing address, 3) shipping address, 4) telephone number, 5) items (including sizes,colors,etc.), and 6) any questions. This will help expedite the order process.
Please note: We will not be responsible for any taxes, duties or fees levied by the country of destination. Some countries (including Canada) charge their residents taxes, duties or fees when merchandise is delivered. Contact your local authorities for more information about any of these that might apply. Total Hockey pays the cost of our carrier delivering to you and charges you accordingly. Sometimes destination taxes, duties or fees are not included in this charge. Quoted shipping fees are subject to change. We do not ship COD. |
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